Private & Confidential
Your C-BERS Records
C-BERS maintains the strictest standards of confidentiality to protect the privacy of our clients. These standards will be maintained throughout the process of implementing the changes to C-BERS services that are outlined in this newsletter and will continue into the future.

What will happen to your files?
This article provides information on how we propose to manage the handling of your confidential files during this period of transition at C-BERS Services.

The files we keep on you contain documents that can be grouped into three categories:

• Our general contact with you
  
• Any records of counselling services we have provided to you
  
• Family tracing records, birth certificates and other family history information, including correspondence with family tracing agencies and travel itineraries.
  

At the moment, we are considering the following options.

The first two groups of records listed above will be destroyed seven years after the last time we have had contact with you. The destruction of these records is in line with our current policy. Any records of your contact within the last seven years will be moved with us to our new location, and the same strict levels of client confidentiality will be maintained.

We believe that the family tracing and other family history information is of great value and should be kept.

We are looking for suitable places where these records can be transferred and cared for, and where you or your descendants can get access to information on your family history, for example if you lose your own copies.

One place we are currently investigating is the Battye Library in Francis Street, Perth and we will keep you informed of the progress being made in our next newsletter. Procedures for access will be developed and current confidentiality guidelines will be followed for future storage of files.

We will be making every effort to contact you to get your permission before we move any records to another organisation.

If you have not heard from us by the end of August, please contact us.

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